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Quality Management System |
| Integrity: |
All workers have current National Police Clearance Certificates.
All workers behave with utmost professionalism at all times.
All workers wear a corporate branded uniform.
All vehicles carry corporate branding for easy identification.
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| Skilled People: |
All Fix It All employees and contractors are mature trade qualified operators who are committed to continuous learning to keep up-to-date with the latest developments in their professional fields.
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| Customer Service: |
At Fix It All, the mission is to get things right – first time, every time. The business success is judged by customer satisfaction. Every interaction between Fix It All and the customer is an opportunity to create an exceptional customer experience.
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| Quality Guarantee: |
In the unlikely event that a customer is not completely satisfied, Fix It All guarantees prompt attention to rectify the problem – completely free of any labour charges.
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| Compliance: |
Design standards for access and mobility are relevant:
AS 1428.1 – general requirements for access,
AS 1428.2 – enhanced and additional requirements, and
AS 1428.4 – tactile indicators.
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| Complaints Process: |
On completion of work, all customers receive a detailed invoice of works carried out and a personal follow up contact, encouraging feedback, which is used to drive service improvement. Any queries or complaints are addressed in person, on site, face-to-face.
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| Privacy: |
National Privacy Principles govern the collection, use and disclosure of personal information. Respect for privacy and confidentiality is of utmost importance and information is never released or discussed with anyone outside the business.
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| Record Keeping: |
All record keeping is in accordance with State Records Act requirements. All hard copy records are secured and archived appropriately. All electronic records are backed up regularly and secured with appropriate encryption systems.
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| Administration: |
A customer database is maintained daily. All work is invoiced daily. All wages are paid weekly. A subsidiary ledger is maintained for debt recovery, and a general ledger for financial management. A web site is maintained for customers to access.
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| Business Planning: |
A comprehensive business plan underpins Fix It All and its position in the market. This plan is reviewed on 30 June and 31 December each year. An accompanying financial plan is reviewed at the same time and fees restructured as necessary. |
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Qualified people
Our principal tradesman, Brett Tomlinson, is an indentured Fitter and Turner, with over 25 years practical experience in a range of industrial, commercial and residential businesses. Our office manager, Vicki Tomlinson, is degree qualified in business, and has over 20 years practical experience in both private and public sector administration. Our tradespeople are not only generalists in home and office repairs and maintenance, but also have their own specialty trades.
Our workshop
We specialise in modifying existing products or custom designing and fabricating such things as doors, gates, access ramps and handrails. Centrally located at Blair Athol, our workshop is well equipped to provide you with an efficient and professional final product that will fit perfectly and match your home or office décor. All Fix It All products comply with the relevant Australian Standard and are built to take extra weight, wear and tear.
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Health and safety
Fix It All prides itself in operating to best practice standards as befits an organisation specialising in meeting the needs of frail, aged and disabled people. Site management and safety for workers, customers and the public is highest priority while work is underway.
Read about our Occupational Health and Safety Management System
Environment protection
Committed to excellence in environmental practice, Fix It All complies with industry codes that manage litter, air quality and water quality, including the prevention of storm water pollution.
Read about our Environmental Management System
Quality systems
All Fix It All employees and contractors are mature trade-qualified operators with Police Clearance Certificates. All workers wear the corporate branded uniform and all vehicles carry corporate branding for easy identification. All work is quality guaranteed and this is fundamental to the Fix It All brand.
Read about our Quality Management System
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